Privacy Policy

Last updated: 1 July 2025

This Privacy Policy explains how Richard Casino, operated by Hollycorn N.V. ("we", "us", "our"), collects, uses, discloses, and safeguards your personal information when you visit or use our website and services. By accessing Richard Casino you agree to the terms described in this policy.

1. Information We Collect

We collect personal information in the following categories:

  • Account data: name, date of birth, email address, username, and password when you register.
  • Identity verification data: government-issued photo ID, proof of address, and source-of-funds documentation required for KYC compliance.
  • Financial data: payment method details, transaction history, deposit and withdrawal records.
  • Usage data: IP address, browser type, device identifiers, pages visited, session duration, game history, and interaction logs.
  • Communication data: records of your correspondence with our support team via live chat or email.
  • Cookies and tracking data: see Section 7 below.

2. How We Use Your Information

We use the information we collect to:

  • Register and manage your player account.
  • Process deposits, withdrawals, and resolve payment disputes.
  • Verify your identity and age as required by our licence (Antillephone N.V. 8048/JAZ 2019-015).
  • Detect and prevent fraud, money laundering, and prohibited activity.
  • Personalise your gaming experience and recommend relevant promotions.
  • Send service notifications, security alerts, and promotional communications (where you have opted in).
  • Comply with applicable legal and regulatory obligations.
  • Improve and optimise our platform through analytics.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: processing required to deliver services under our Terms & Conditions.
  • Legal obligation: compliance with anti-money laundering, identity verification, and gambling licence requirements.
  • Legitimate interests: fraud prevention, security, and platform improvement.
  • Consent: where you have given specific consent, such as for marketing communications.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Payment processors (Visa, Mastercard, MiFinity, ecoPayz) to process transactions.
  • Identity verification providers to fulfil KYC requirements.
  • Game providers (Pragmatic Play, Evolution, NetEnt, etc.) to deliver gaming content.
  • Analytics and marketing partners under strict data processing agreements.
  • Regulatory and law enforcement authorities where required by law or to investigate suspected fraud.

5. Data Retention

We retain your personal data for as long as your account is active. Upon closure of your account, we retain records for a minimum of five (5) years to comply with anti-money laundering and gambling licence obligations. Transactional records may be kept longer where required by law.

6. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data where it is no longer necessary for the purposes for which it was collected.
  • Object to or restrict processing of your data.
  • Withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at privacy@richard-casinoau.com.

7. Cookies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and analyse usage patterns. These include:

  • Essential cookies: necessary for the website to function and cannot be disabled.
  • Performance cookies: collect anonymous statistics about how visitors use the site.
  • Marketing cookies: track visitors across websites to display relevant advertisements.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect the functionality of the site.

8. Security

We implement industry-standard security measures including 256-bit SSL encryption, two-factor authentication options, firewalls, and access controls to protect your data. No transmission over the internet is completely secure; we cannot guarantee the absolute security of data transmitted to our site.

9. International Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction, including Curaçao where Hollycorn N.V. is registered. We ensure such transfers are protected by appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this page periodically.

11. Contact

For any privacy-related questions or requests, contact our Data Protection team: