Responsible Gambling

Richard Casino is committed to providing a safe and responsible gaming environment. Gambling is an entertaining activity for the vast majority of players, but we recognise that for some individuals it can become problematic. This page outlines the tools and resources available to all players.

Our Commitment

As a licensed operator (Antillephone N.V. 8048/JAZ 2019-015), we are required to implement responsible gambling measures. We go beyond minimum requirements to ensure our platform promotes safe play. Our team is trained to identify signs of problem gambling and to provide appropriate support.

Player Protection Tools

All registered players can access the following tools at any time through account settings or by contacting our support team:

Deposit Limits

Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.

Loss Limits

Cap the amount you can lose within a defined time period. This helps you maintain control over your spending without needing to stop playing entirely.

Session Time Limits

Set a maximum session duration. Once your session time is reached, you will be automatically logged out. A reminder is shown 15 minutes before your session ends.

Reality Checks

Enable periodic reminders that display your current session duration and net gaming position. Available at 30-minute, 1-hour, or 2-hour intervals.

Cool-Off Period

Take a temporary break from gambling by requesting a cool-off period of 24 hours, 7 days, or 30 days. During this time, your account will be suspended and you will not receive any marketing communications.

Self-Exclusion

If you feel you have a serious problem with gambling, we strongly recommend self-exclusion. Self-exclusion closes your account for a minimum of 6 months, up to a permanent lifetime ban. To request self-exclusion, contact our support team via live chat or email. We will process your request within 24 hours.

Protecting Minors

Richard Casino strictly prohibits gambling by persons under the age of 18. We verify the age of all players during registration and at withdrawal. If you are a parent or guardian and are concerned about a minor accessing gambling sites, we recommend using parental control software such as:

Signs of Problem Gambling

It may be time to seek help if you recognise any of the following in yourself:

  • Spending more money on gambling than you can afford to lose.
  • Borrowing money or selling possessions to fund gambling.
  • Gambling to escape stress, anxiety, or depression.
  • Lying to family or friends about the amount you gamble.
  • Neglecting work, family, or other responsibilities due to gambling.
  • Feeling restless or irritable when not gambling.
  • Chasing losses in an attempt to recover money lost.

Support Resources

If you or someone you know needs help, please reach out to one of the following organisations:

Organisation Country Contact
Gambling Help Online Australia 1800 858 858 (24/7)
BeGambleAware International Online chat & resources
Gambling Therapy International Online support forums
GamCare International Online resources
Gamblers Anonymous Australia State-based meetings

Contact Our Safer Gambling Team

Our trained safer gambling team is available 24/7. Contact us:

All responsible gambling requests are treated with complete confidentiality.